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Dealing With Henry Hard-Nose ~ The Tyypical Insurance Adjuster


Dan Baldyga

Most adjusters function like Henry Hard-Nose of Rock Solid Insurance Corporation. They’re thick skinned and difficult to deal with. Below is a typical verbal exchange a month or so after you and Hard-Nose had last met in an attempt to settle. At that time he had taken the position that the injury to your shoulder was not as serious as your attending physicians Medical Report stated it was. Question: Do they fight what your attending physician wrote in their report Answer: Yes, absolutely! Take it from Dan, who was on that firing line for over 30 years.

The following is a typical verbal settlement exchange after your last meeting had ended “up in the air” - - slowing floating around out there in outer space.

You first - - and here’s the counter argument you should make: “Look, with all due respect, you are not a doctor. You’re no medical expert who has the know-how to second-guess





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